Refund & Cancellation Policy

Our products are digital files delivered immediately after payment. Once a file has been downloaded it cannot be returned, so downloaded products are not refundable.

You were charged but access never appeared, and we cannot fix it.

You were charged more than once for the same product.

The product you received is materially different from what the product page described.

The files are corrupted or unreadable and we cannot supply working ones.

You bought a product and have not downloaded any of its files, and you ask within 7 days.

You have downloaded the material and changed your mind.

You bought the wrong product but have already downloaded it. Contact us anyway — we will usually help by swapping it.

Your exam result was not what you hoped for. We sell preparation material, not outcomes.

Email [YOUR SUPPORT EMAIL] with your order reference (shown on the payment confirmation page and in your library). We respond within 2 working days.

Approved refunds are returned to the original payment method. Banks typically take 5–7 working days to post the credit.

Because delivery is instant, an order cannot be cancelled after payment. If payment failed, nothing was charged and there is nothing to cancel.